Bild Business Research Business Research can customize telephone and on-site shops to your goals and objectives. We send our independent shoppers to pose as potential customers of your business or to your competition. Our experienced shoppers evaluate your sales force's performance, comparing them to the industries best standards and practices. We believe that - Where performance is measured, it can be improved. Where performance is improved, success can be achieved.
With a decade of experience in seniors housing sales coaching and marketing services, we know that mystery shopping is instrumental in helping companies set and maintain high standards in customer service, marketing awareness, branding, the use of specific sales processes, follow up, and competitive insight.
Knowing and understanding how your employees interact with your customers can be one of the best things you ever do for your company. Let's be honest, you don't always know how your employees perform or how accurately they follow standards and protocol. Mystery Shopping provides the answer's you need. A mystery shop by a third party provides an accurate picture and evaluation of your team and often times will provide a much more objective opinion of performance.
Let us help you design and execute a customized mystery shopping campaign to measure performance and ultimately achieve success.
Sample Shop 1
Sample Shop 2
Sample Shop 3
CLICK HERE to see a sample shop form
These shops provide the perfect tool to evaluate sales and customer service standards. This option is a very cost effective way to gain valuable insight to your company's interaction with customers.
Our management company operates twelve assisted living facilities containing nearly 800 units. All our campuses are mostly new within the past 10 years with many in rural, yet competitive markets. We were 80% occupied for the 600 units then under management when we started with Dynamic Performance in 2007. In the past year, we have expanded about 200 units and during that time, our average occupancy has increased to nearly 95%...
-Dean Bloemke, President
Welcome Home Management, Inc.